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Frequently Asked Questions

Find answers to common questions

Get quick answers to the most common questions about our products, shipping, returns, and customer service. Can't find what you're looking for? Contact us directly.

FAQs Rough Boys

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Shipping & Delivery

Questions about shipping options, delivery times, and tracking

Returns & Exchanges

Information about our return policy and exchange process

Products & Sizing

Product information, sizing guides, and care instructions

Account & Orders

Account management, order history, and payment questions

Shipping & Delivery

We offer several shipping options to meet your needs:
  • Standard Shipping: 5-7 business days - FREE on orders over $100
  • Express Shipping: 2-3 business days - $15.99
  • Overnight Shipping: Next business day - $29.99
All orders are processed within 1-2 business days and you'll receive a tracking number via email.
Yes, we ship to over 50 countries worldwide. International shipping costs and delivery times vary by location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Once your order ships, you'll receive a tracking number via email. You can track your order by:
  • Clicking the tracking link in your shipping confirmation email
  • Logging into your account and viewing order details
  • Contacting our customer service team

Returns & Exchanges

We offer a 30-day return policy for all items. Items must be:
  • Unworn and in original condition
  • With original tags attached
  • In original packaging
Returns are free for US customers. International returns are at the customer's expense.
To return or exchange an item:
  1. Log into your account and go to "Order History"
  2. Select the order and click "Return/Exchange"
  3. Choose your reason and follow the instructions
  4. Print the prepaid return label
  5. Package the item and drop it off at any authorized location
You'll receive a refund or exchange confirmation within 5-7 business days.

Products & Sizing

We provide detailed size charts for all our products. You can find them:
  • On each product page
  • In our comprehensive sizing guide
  • By contacting our customer service team
If you're between sizes, we recommend sizing up for a more comfortable fit.
Care instructions vary by material, but general guidelines include:
  • Machine wash cold with like colors
  • Tumble dry low or hang to dry
  • Iron on low heat if needed
  • Check individual product labels for specific care instructions

Account & Orders

Creating an account is easy and free:
  1. Click "Account" in the top navigation
  2. Select "Create Account"
  3. Enter your email and create a password
  4. Verify your email address
  5. Complete your profile information
Having an account allows you to track orders, save favorites, and get exclusive offers.
We accept all major payment methods:
  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
All payments are processed securely through encrypted connections.

Still Have Questions?

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